Refund & Cancellation Policy

In line with providing our customers with the best quality and client experience, we have established a considerate cancellation & refund policy.

We plan each project by dividing work into milestones.

All projects begin with a complete discovery/analysis and the creation of a brief and scope of work. This is done to make sure that both parties have a complete understanding of the work required and thus eliminate the potential for project cancellations, reversals, or disputes.

As there is time spent to achieve every milestone and complete every module, a refund is not possible for work already completed.

In the event of a project terminated on a mutual basis, the client has control of all completed work, and any payment for further development will become void. No previous payment or deposit would be refunded.

No payment will be refunded once the client approves mock-up designs and we move into the development phase of the project. Any changes or revisions requested once the project has been delivered will be charged extra. No cancellations will be accepted or refunds will be made upon completion of the project. No more than 2 revisions will be made upon completion of the brief and before delivery of the final work.

There are no partial refunds for projects mid-way through a milestone phase.

SEO and digital marketing packages are not refundable, but the client may cancel with a notice written 30 days in advance.

We do not offer refunds on deposits or payments for projects that are abandoned or lay dormant for more than 30 days.

We do not offer refunds for deposits or advances made at the beginning of a design project or any project which requires such advances or deposits to be made at the start, once the project has been started.